Cloud Services

Customer Interaction Services Services to automate and expand your customer service channels.

PBX as a service

A PBX as a Service (PBXaaS) is a cloud-based communication solution that replaces the traditional on-premises PBX system. It offers businesses a virtual phone system hosted by a third-party provider. PBXaaS delivers features like call routing, voicemail, call recording, and more, accessible through the internet. It eliminates the need for physical PBX hardware, reducing costs and increasing flexibility, scalability, and mobility for organizations. With a monthly subscription, businesses can enjoy modern telephony services without the hassle of managing and maintaining hardware on-site.

Unified Comms

Unified Communications (UC) is an integrated system that brings together various communication tools and platforms to enhance collaboration and streamline interactions within an organization. It combines services like voice and video calling, instant messaging, email, presence, and file sharing into a single cohesive platform. UC enables seamless communication across different devices and channels, promoting real-time connectivity and productivity. By unifying these communication channels, teams can collaborate more effectively, access information easily, and make faster decisions, ultimately improving overall efficiency and responsiveness in a modern workplace setting.

IVR

An IVR (Interactive Voice Response) is an automated telephony system that allows callers to interact with a computerized menu via voice or touch-tone keypad input. It guides callers through various options and prompts, enabling them to access information, make selections, or perform actions without the need for direct human intervention. IVRs are commonly used for tasks like customer support, bill payment, appointment scheduling, and more. By efficiently routing and handling incoming calls, IVRs enhance customer service, reduce call waiting times, and improve overall call management in businesses and organizations.

Call Center

A call center solution is a comprehensive set of tools, software, and technologies designed to manage incoming and outgoing telephone communications for businesses. It enables organizations to efficiently handle large volumes of customer interactions, such as inbound calls, outbound calls, and customer support queries. Call center solutions often include features like automatic call distribution (ACD), interactive voice response (IVR), call monitoring, call recording, workforce management, and integration with customer relationship management (CRM) systems. These solutions help businesses enhance customer service, improve agent productivity, gain valuable insights through analytics, and ensure seamless communication with customers for a better overall experience.

Omnichannel CC

An omnichannel contact center solution is a comprehensive and integrated system that allows businesses to provide a seamless customer experience across multiple communication channels. It enables customers to interact with the company through various channels such as phone calls, emails, web chats, social media, and messaging apps. The solution ensures consistent and personalized interactions across all channels, as customer data and interactions are synchronized and accessible to agents in real-time. By adopting an omnichannel approach, businesses can enhance customer engagement, improve customer satisfaction, and optimize agent efficiency, leading to a more cohesive and efficient customer support strategy.

Video Conferencing

A videoconferencing cloud solution is a service that facilitates virtual face-to-face meetings and collaboration through the cloud. It allows participants to conduct real-time video and audio conferences over the internet, regardless of their geographical locations. The cloud-based approach eliminates the need for on-premises hardware and software installation, making it easily accessible and scalable. Participants can join video meetings from various devices, such as computers, smartphones, and tablets, enhancing mobility and remote collaboration. Additionally, videoconferencing cloud solutions often offer features like screen sharing, chat, file sharing, and recording, enabling efficient communication and collaboration among teams and individuals.

SIP Hardware

Customer Interaction Services

Services to automate and expand your customer service channels.

AI CHATBOT

An AI chatbot is a virtual assistant powered by artificial intelligence (AI) that can interact with users through text-based conversations. It uses natural language processing (NLP) algorithms to understand and respond to user queries, providing automated and human-like responses. AI chatbots can handle a wide range of tasks, such as answering customer inquiries, providing product recommendations, scheduling appointments, and offering support. They continuously learn from user interactions, improving their responses and accuracy over time. AI chatbots are deployed on websites, messaging platforms, and mobile apps, offering businesses a scalable and efficient way to enhance customer service and engagement.

Virtual agents

A virtual customer agent, also known as a virtual agent or virtual assistant, is an AI-powered software program designed to interact with customers and provide automated assistance. It uses natural language processing (NLP) and artificial intelligence (AI) algorithms to understand customer queries and respond with relevant and accurate information. Virtual customer agents can handle a wide range of customer service tasks, such as answering frequently asked questions, resolving issues, providing product recommendations, and guiding users through processes. By automating customer interactions, virtual customer agents enhance customer service, reduce response times, and allow businesses to efficiently manage customer support at scale.

Help Desk

A help desk platform is a centralized software system that enables businesses to manage and streamline their customer support and internal IT service requests. It provides a single point of contact for customers and employees to report issues, seek assistance, or make inquiries. Help desk platforms typically include ticketing systems to track and prioritize support requests, knowledge bases with self-help articles, automation to streamline repetitive tasks, and reporting tools to analyze performance and customer satisfaction. These platforms enhance communication, collaboration, and efficiency, enabling businesses to provide prompt and effective support to their customers and employees.

CRM

A CRM (Customer Relationship Management) platform is a software system that allows businesses to effectively manage and analyze their interactions with customers and potential clients. It serves as a centralized database where companies can store and track customer information, communication history, and sales opportunities. CRM platforms provide tools for sales, marketing, and customer service teams to improve customer engagement, track leads, automate workflows, and analyze data to make informed business decisions. By fostering better customer relationships and streamlining processes, CRM platforms help businesses enhance customer satisfaction, boost sales, and achieve long-term growth.